Terms of service
Last updated: October 19, 2026
Welcome to Melora Boutique.
This website, meloraboutique.com, and its online store are operated under the name Melora Boutique, an international online store. Throughout the site, the terms "we", "us" and "our" refer to Melora Boutique.
Our services are offered to customers in Canada.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), together with the policies referenced in them, including our Return & Refund Policy, Shipping Policy and Privacy Policy.
If you do not agree to these Terms, please do not use our website.
Nothing in these Terms limits or affects your rights under the consumer protection laws of your province or territory.
1. Eligibility
You must be at least the age of majority in your province or territory of residence to make a purchase on this website.
By placing an order, you confirm that you meet this requirement.
2. Use of the Website
You agree to use this website only for personal and lawful purposes and not to engage in any activity that may:
- Violate applicable laws
- Interfere with the functionality of the website, for example through unauthorized access attempts or automated scraping without our permission
- Harm the website or other users, for example by distributing malicious code or committing fraud
We reserve the right to restrict or suspend access in cases of misuse.
3. Products
We sell physical fashion products for personal use.
We make reasonable efforts to display product images, descriptions, materials and sizing accurately. However, actual colours and appearance may vary slightly due to screen settings or lighting conditions. This never affects your rights if a product does not match what you ordered.
Product availability and descriptions may change before your order is accepted.
4. Orders and Acceptance
Placing an order at checkout constitutes an offer to purchase, with an obligation to pay.
An order is considered accepted once:
- Payment has been successfully processed, and
- An order confirmation email has been sent to you
That confirmation email, together with these Terms, is your copy of the agreement; please keep it.
We may decline an order for legitimate reasons, for example suspected fraud or an address we cannot deliver to. If we are unable to deliver your order, or a product turns out to be unavailable, we will notify you and offer an alternative or a full refund.
You can ask us to correct or cancel your order free of charge at any time before it ships.
Orders are intended for personal, non-commercial use only.
5. Pricing and Payment
All prices are displayed in Canadian dollars (CAD). Any applicable taxes (GST/HST, PST or QST) are shown at checkout before you pay.
Shipping is free on all orders. The total shown at checkout is the total price you pay: you will not be charged customs duties, import taxes (GST/HST) or carrier handling fees on delivery. If a carrier ever asks you to pay a charge on delivery, contact us and we will reimburse it in full.
Price changes never affect orders that have already been confirmed. If a product is listed at an obviously incorrect price, we will contact you as soon as possible; you may then confirm the order at the correct price or cancel it free of charge, and any payment already made will be refunded in full.
Where we show a discount against a crossed-out price, the crossed-out price is a price at which we genuinely offered that product before the promotion.
You can pay with the payment methods shown at checkout. Payments are processed securely by Shopify Payments, and the charge appears on your statement as MELORABOUTIQUE (some banks add the prefix SP). We do not store full payment card details, we never charge a surcharge for any payment method, and no additional product or service is ever added to your order without your express consent. More details are in our Transactions Policy.
6. Shipping and Delivery
We currently deliver to customers in Canada only. Orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so your order normally arrives within 9 to 13 business days from the day you order. Full details are in our Shipping Policy.
Delivery times are estimates and may be affected by factors beyond our control. If your order has not been delivered within 30 days after the end of the estimated window, you may cancel it at any time before it arrives and we will refund you in full within 15 days.
Risk of loss transfers to you upon delivery to the shipping address provided at checkout. If your package is lost in transit, we will resend it or refund you in full.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
You may request a return within 30 days of delivery. We refund the full amount you paid for the returned item(s), without restocking fees, no later than 14 days after you tell us you want to return them, as set out in that policy.
8. Legal Warranties
The products we sell are covered by the legal warranties in the consumer protection and sale of goods laws of your province or territory: they must match their description, be of acceptable quality, be fit for their normal purpose and last for a reasonable length of time. If you live in Quebec, the legal warranties under the Consumer Protection Act apply.
If a product is faulty, does not match its description, or you received the wrong item, contact us with your order number, a description of the issue and photos, and we will resolve it at our expense, including all return shipping costs.
These rights apply independently of, and are not limited by, our 30-day return policy or any manufacturer's warranty. They have no single fixed expiry date: they apply for as long as it is reasonable to expect the product to last, taking into account its type and price.
9. Intellectual Property
All content on this website, including text, images, logos, graphics and design elements, is owned by or licensed to Melora Boutique and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or use website content without our prior written permission.
10. Our Liability
Nothing in these Terms excludes, restricts or modifies the legal warranties or any other right or remedy you have under the consumer protection laws of your province or territory. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are liable in accordance with applicable law.
11. Events Beyond Our Control
We are not liable for delays or non-performance caused by events beyond our reasonable control. Your rights, including the right to cancel if your order is not delivered on time and all rights under applicable consumer protection laws, remain unaffected.
12. Termination
We may suspend or restrict access to our website where misuse or a violation of these Terms occurs, without affecting any accrued rights or obligations.
13. Privacy
We process your personal information in accordance with our Privacy Policy, including our use of cookies.
14. Complaints
If you have a complaint, please contact us first at info@meloraboutique.com. We will do our best to resolve it within 7 business days.
If we cannot resolve it together, you can contact the consumer protection office of your province or territory for information about your rights, for example Consumer Protection Ontario or, in Quebec, the Office de la protection du consommateur (www.opc.gouv.qc.ca).
15. Governing Law
These Terms are governed by the laws of the province or territory in which you live and the federal laws of Canada that apply there. As a consumer, you may bring a dispute before the courts of your own province or territory.
16. Changes to These Terms
We may update these Terms from time to time. The version published at the time of your order applies to that order; later changes never apply retroactively.
17. Severability
If any provision of these Terms is found invalid, the remaining provisions remain in force.
Store Information
Melora Boutique
International online store
Contact address (correspondence only): 161 Bay St, Toronto, ON M5J 2S1, Canada
Primary market: Canada
Customer Support
Email: info@meloraboutique.com
Phone: +1 (249) 209-2688
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Weekends: 11:00 AM to 4:00 PM (Eastern Time)
We aim to respond within 24 hours on business days.