Privacy policy

Last updated: October 19, 2026

Melora Boutique is an international online store serving customers in Canada.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit meloraboutique.com, place an order or contact us.

By using our website, you acknowledge and understand the practices described in this Privacy Policy.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the provincial privacy laws that apply where you live, including Quebec's Act respecting the protection of personal information in the private sector. The person responsible for the protection of personal information at Melora Boutique is our Privacy Officer, who can be reached at info@meloraboutique.com or +1 (249) 209-2688.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following personal information:

Full name
Billing and shipping address
Email address
Phone number
Order and transaction details (we never receive your full card number)
Account details, if you create an account
The content of your messages to our customer service
IP address, device and browser information, and how you use our website, collected through cookies and similar technologies

We collect this information directly from you when you place an order, create an account or contact us, and automatically when you browse our website. We only collect the information we need for the purposes described in this policy. We do not knowingly collect personal information from children.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders, including returns and refunds
Provide customer support
Communicate with you about your orders or inquiries
Send marketing emails where you have opted in
Keep our website secure and prevent fraud
Improve our website and services
Comply with legal, tax and accounting obligations

We only collect and use personal information that is necessary to operate our store and serve our customers.

By placing an order or contacting us, you consent to the collection, use and disclosure of your information for these purposes. You can withdraw your consent at any time by contacting us, subject to legal or contractual restrictions; if you do, we may no longer be able to provide some services, such as delivering an order.

3. Payment Processing

Payments on our website are processed securely through Shopify Payments. We do not store or have access to your full payment card details.

4. Marketing Communications

If you choose to subscribe to our mailing list, we may send you promotional and marketing emails. We only send them with your consent, as required by Canada's Anti-Spam Legislation (CASL).

You may unsubscribe at any time by using the unsubscribe link in any of our emails or by contacting us.

Transactional emails, such as order confirmations and shipping updates, will still be sent as necessary.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and performance
Support advertising, remarketing and marketing activities

These technologies may include:

Shopify analytics tools
Google Ads and Google Analytics tracking tools
Advertising pixels from other platforms, such as the Meta (Facebook) Pixel, where we use them
Email marketing and automation platforms

These tools help us understand how visitors interact with our website, measure advertising performance and improve our marketing.

Where the law requires your consent for analytics and advertising cookies (for example in Quebec), we only place them after you accept them in our cookie banner. You can change your choice at any time through the cookie settings link on our website, manage or disable cookies through your browser settings, and switch off personalized advertising from Google in My Ad Center (https://myadcenter.google.com). For cookies set by Shopify, see https://www.shopify.com/legal/cookies.

6. Information from Children

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at info@meloraboutique.com so that we can review the situation and delete the information.

7. Sharing of Information

We share personal information only with trusted service providers that help us operate our store, including:

Shopify (website hosting and e-commerce platform; see Shopify's privacy policy at https://www.shopify.com/legal/privacy)
Payment processors (Shopify Payments)
Our warehouse in Ningbo, China, and the shipping carriers and logistics providers that pack and deliver your order; they receive your name, delivery address, phone number and order details
Customer support tools that help us answer your messages
Advertising and analytics partners, such as Google
Email marketing and automation platforms

These providers use your information only as necessary to perform their services. We may also disclose information to public authorities where the law requires it.

We do not sell or rent your personal information.

8. Where Your Information Is Handled

Your personal information may be handled outside Canada, and outside Quebec, principally in China, where your order is packed and shipped, and in the countries where our service providers and customer support operate, including the United States and member states of the European Union. While your information is in another country, it is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy and to meet legal, regulatory and accounting requirements. Order and invoice records are generally kept for up to 7 years for tax and accounting purposes, customer service messages for up to 3 years after your request is closed, and marketing data until you unsubscribe.

10. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent at any time, including to marketing emails
Ask us to delete information we no longer need
Ask how your information has been used and who it has been shared with
If you live in Quebec, receive the computerized personal information you gave us in a structured, commonly used format, and ask us to stop disseminating your information

To exercise any of these rights, contact our Privacy Officer at info@meloraboutique.com. Exercising these rights is free, and we will respond within 30 days. We may ask you to confirm your identity first.

11. Data Security

We use reasonable technical and organizational measures to protect your personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Complaints

If you are unhappy with how we handle your information, please contact our Privacy Officer first and we will try to resolve it. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or with the privacy regulator of your province, for example the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the last update shown at the top.

Store Information

Melora Boutique
International online store
Contact address (correspondence only): 161 Bay St, Toronto, ON M5J 2S1, Canada
Primary market: Canada

Customer Support

Email: info@meloraboutique.com
Phone: +1 (249) 209-2688
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Weekends: 11:00 AM to 4:00 PM (Eastern Time)
We aim to respond within 24 hours on business days.