Shipping policy
Melora Boutique is an international online store serving customers in Canada.
We are committed to reliable shipping and clear delivery information. Please review the details below to understand how orders are processed and delivered.
1. Shipping Coverage
We currently ship to customers within Canada only. We cannot deliver to PO Boxes or restricted areas; please use a street address.
2. Shipping Origin
All orders are processed and shipped from our warehouse located in:
No. 160 Nijiayan Road
Jiangbei District, Ningbo
Zhejiang 315000
China
3. Order Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
Orders placed before 5:00 PM Eastern Time begin processing the same day. Orders placed after 5:00 PM Eastern Time begin processing on the next business day.
During high-volume periods or promotions, processing may take slightly longer. If this happens, we will let you know by email.
4. Shipping Rates
Free Standard Shipping
We offer free standard shipping on all orders within Canada. No minimum purchase is required.
No charges on delivery
The total shown at checkout is the total price you pay: you will not be charged customs duties, import taxes (GST/HST) or carrier handling fees on delivery. If a carrier ever asks you to pay a charge, contact us and we will reimburse it in full.
5. Estimated Delivery Time
- Processing: 1 to 3 business days (Monday to Friday; orders placed before 5:00 PM Eastern Time begin processing the same day)
- Transit: 8 to 10 business days
- Total: 9 to 13 business days from the day you order
Delivery times are calculated from the date the order is placed.
Please note that delivery timeframes are estimates and may occasionally be affected by customs processing, carrier delays, weather conditions, public holidays or other factors outside our control. If your order has not been delivered within 30 days after the end of the estimated window, you can cancel it at any time before it arrives and we will refund you in full within 15 days.
6. Tracking
Every order is shipped with tracking. Once your order has been dispatched, you will receive a confirmation email with your tracking number and a tracking link.
The first tracking update can take a little time to appear after dispatch. If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.
7. Address Accuracy
Please provide an accurate and complete shipping address at checkout. Melora Boutique is not responsible for delivery delays or failures caused by incorrect or incomplete address details.
If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange a re-shipment. If a failed delivery was our fault or the carrier's, re-shipment is always free.
8. Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us as soon as possible at info@meloraboutique.com with your order number and a short description of the issue. If it arrived damaged, please include photos of the package and the item. You can also refuse a delivery that is visibly damaged.
Once the loss or damage is confirmed, we will send a replacement or issue a full refund, whichever you prefer. You never pay to return damaged goods.
9. Order Changes and Cancellations
You can change or cancel your order free of charge at any time before it ships by contacting us at info@meloraboutique.com. Once your order has shipped, you can return it after delivery as described in our Return & Refund Policy.
10. Returns and Refunds
For information about returns and refunds, please see our Return & Refund Policy.
Store Information
Melora Boutique
International online store
Contact address (correspondence only): 161 Bay St, Toronto, ON M5J 2S1, Canada
Primary market: Canada
Customer Support
Email: info@meloraboutique.com
Phone: +1 (249) 209-2688
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Weekends: 11:00 AM to 4:00 PM (Eastern Time)
We aim to respond within 24 hours on business days.